Refund policy

Here's a professional Return & Refund Policy you can publish on CayberMart.com. You should update the sections in brackets to match your actual business practices (for example, the number of days allowed for returns and your contact information).

Return & Refund Policy

Effective Date: July 18, 2026

Thank you for shopping at CayberMart. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

The item is unused, unworn, and in its original condition.
All original packaging, tags, accessories, manuals, and promotional items are included.
The item is accompanied by proof of purchase (order number or receipt).

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Digital products or downloadable content
Gift cards
Clearance, final sale, or non-returnable items (where clearly marked)
Personalized or custom-made products
Items that have been used, damaged after delivery, or are missing original packaging
3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

Your order number
A description of the issue
Clear photos of the item and packaging

After reviewing your request, we will arrange a replacement, exchange, or refund, as appropriate.

4. Return Process

To initiate a return:

Contact our customer support team.
Provide your order number and reason for the return.
Wait for return authorization and instructions.
Ship the approved item to the return address provided.

Returns sent without prior authorization may not be accepted.

5. Return Shipping
If the return is due to our error (wrong item, defective product, or damaged shipment), we will cover the return shipping costs where applicable.
If the return is for any other reason, the customer is responsible for return shipping costs unless otherwise stated.

Shipping charges paid on the original order are generally non-refundable unless required by law or the return is due to our error.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your payment provider or bank.
7. Exchanges

We offer exchanges for eligible items that are defective, damaged, or the wrong item was delivered.

If you wish to exchange an item for a different size, color, or model, please contact customer support to confirm availability.

8. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process described in this policy.

9. Refund Exceptions

Refunds may be reduced or denied if:

The item is returned damaged due to customer misuse.
Parts, accessories, or packaging are missing.
The return request falls outside the eligible return period.
The product shows signs of use beyond what is necessary to inspect it.
10. Contact Us

If you have any questions about returns or refunds, please contact us:

CayberMart

Website: https://caybermart.com

Email: support@caybermart.com

Business Hours: [Your Business Hours]

Response Time: We aim to respond within 1–2 business days.